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Onlinecasinos sind auch im Urlaub sehr beliebt, Bild: Marko Aliaksandr / shutterstock

What criteria does an online casino have to meet to be the best?

The world of online casinos is booming and more and more people are opting for virtual gambling as it offers many advantages over traditional casinos. But how do you find the best online casinos among the multitude of offers? In this article, we will present the crucial criteria for choosing the best online gambling portal.

To give you a quick overview of the most important criteria for choosing a suitable online casino, we have compiled a bullet-point list here:

  • Security and Licenses
  • Game Selection
  • Software Providers
  • Ease of use and mobile availability
  • Bonuses and Promotions
  • Customer
  • Fairness and transparency
  • Commitment to responsible gaming and support
  • Payment methods and fast withdrawals
  • VIP Programs and Loyalty Rewards
  • Language and currency options
  • Player reviews and experiences
  • Design and atmosphere
  • Exclusive offers and cooperations
  • Mobile gaming and casino apps
  • Up-to-dateness and innovation
  • Social interaction and community

By using this list as a guide and carefully examining the different aspects, you can find the perfect online casino for you that suits your needs and preferences.

Security and Licenses

A trustworthy online gaming portal must have valid licenses issued by recognized regulatory bodies. These ensure that the casino adheres to strict security and fairness guidelines. The license information should be easy to find on the website of the respective platform. Examples of such licenses include those issued by the Malta Gaming Authority (MGA), the UK Gambling Commission (UKGC), and the Egaming Curaçao.

Game Selection

A good online casino is characterized by a large and diverse range of games. These include classic casino games such as roulette, blackjack and poker, as well as modern video slots and progressive jackpots. The best virtual casinos also offer live casino games with real dealers that make for an authentic experience.

Software Providers

The quality of the games offered also depends on the software providers that the casino works with. The best gambling portals cooperate with renowned software developers such as NetEnt, Microgaming, Playtech or Evolution Gaming. These companies are known for creating high-quality and innovative games.


A user-friendly design and an easy-to-navigate website are crucial to the gaming experience. The games should be divided into meaningful categories and be filtered by manufacturer if possible. A well-functioning search function is also part of an optimal user experience. In addition, legal information such as the terms and conditions should be accessible at all times and translated into German.

Bonuses and Promotions

An attractive bonus offer can be an important factor when choosing an online casino. The best online casinos offer various rewards for new customers, such as welcome bonuses or free spins, as well as regular promotions for existing customers. However, be sure to check the bonus terms and wagering requirements before deciding on an offer.


Reliable customer support is another important criterion. The most recommended online casinos offer several contact options such as e-mail, live chat or telephone and are available around the clock. Customer service should be professional, helpful, and able to resolve issues quickly and efficiently. However, contact with the customer service employee can often be avoided if the respective platform provides an extensive FAQ section. So also check whether the website answers frequently asked questions in an appropriate section.

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Fairness and transparency

A reputable gambling provider values fairness and transparency. This includes the use of certified Random Number Generators (RNGs) to ensure that the games are fair and unbiased. In addition, the payout percentages of the games (Return to Player, RTP) should be easy to see and understand. Independent testing organizations such as eCOGRA or iTech Labs can create additional trust here by regularly checking and certifying the fairness of the games.

Commitment to responsible gaming and support

An important criterion that an online casino should meet in order to be considered the best is a commitment to responsible gaming and the support of its players. A responsible operator should take steps to ensure that its customers can play in a safe environment and that problem gambling behaviour is detected and addressed.

This can be achieved by providing information and resources on gambling addiction prevention, self-testing, deposit limits, loss limits, gambling breaks or self-exclusions. Some casinos also work with organizations such as the Federal Center for Health Education (BZgA) to provide players with additional support in dealing with problems related to gambling. Such initiatives show that the casino takes the well-being of its players seriously and is therefore a trustworthy provider. Information and contact details for counselling centres and aid organisations should also be easy to find.

Payment methods and fast withdrawals

Another feature by which one can recognize an excellent virtual arcade is the availability of a variety of safe and convenient payment methods. Players appreciate it when they can easily make deposits and withdraw their winnings quickly and easily. The best online casinos offer a wide range of payment options that include both traditional and modern methods, such as credit cards, bank transfers, e-wallets (e.g., PayPal, Skrill, or NETELLER), prepaid cards, and even cryptocurrencies.

In addition, the best gambling platforms should also ensure fast payouts. No one wants to wait long for their winnings, and a casino that processes withdrawal requests quickly and transfers the winnings to players within a reasonable period of time is considered more trustworthy and reliable. By providing quick and easy withdrawal processes, a casino shows that it cares about the satisfaction of its customers and is ready to provide them with a smooth gaming experience.

VIP Programs and Loyalty Rewards

If you’re looking for the best online casinos, you should definitely check out the VIP programs and loyalty rewards. These offer special benefits and rewards to the most loyal players, such as exclusive bonuses, faster payouts, higher betting limits, personal customer support, and invitations to special events. A good gambling provider should provide an attractive program that rewards the loyalty of the players and offers them incentives to stay on the respective portal in the long term.

Language and currency options

Another aspect that plays a role in choosing the best online casino is the availability of different language and currency options. A casino that supports multiple languages and currencies allows players from different countries to take advantage of the offer without language barriers or exchange rate issues. This also shows the internationality and customer orientation of the virtual casino.

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Player reviews and experiences

One of the best ways to find a good internet casino is to read player reviews and testimonials. Through the experiences of others, one can get valuable information about the quality of a casino, customer service, game selection, payout speed, and much more. When researching, pay attention to independent review platforms or forums in order to gather the most objective opinions and experiences possible.

Design and atmosphere

Although this is a subjective criterion, the design and atmosphere of the chosen casino should be appealing and inviting. A suitable design and color accents can significantly enhance the gaming experience. Also, pay attention to the ease of use of the interface to ensure that you can easily navigate and find your favorite games quickly.

Exclusive offers and cooperations

Some of the best online gaming platforms offer exclusive offers and collaborations with other brands or companies. This could include special partnerships with game developers, exclusive tournaments, or even the opportunity to participate in land-based events. Such offers can be an indicator of the quality and reputation of an online casino and make your gaming experience even more interesting.

Mobile gaming and casino apps

Modern internet arcades should not only work well on desktop computers, but also on tablets and smartphones. The majority of players expect a modern platform to be able to be used on the go. According to a study by Statista, the share of mobile gamers worldwide will continue to increase. Therefore, a good online casino should provide a mobile version of its website or a separate casino app for Android and iOS devices. Look for a user-friendly interface, fast loading times, and a good selection of mobile games.

Up-to-dateness and innovation

The best virtual casinos are always looking to keep their offerings up to date and introduce innovative gaming features or technologies. Look out for casinos that regularly add new games and features, as well as providers that use innovative approaches such as virtual reality or gamification to enhance the gaming experience.

Social interaction and community

Another criterion that can set an online casino apart from others is the possibility of social interaction and the presence of an active community. Here, players can exchange ideas with each other, support each other and participate in tournaments or other activities together. Look out for casinos that offer features like chat rooms, social media integration, or interactive contests.

Conclusion: There is a lot to consider

Choosing the best internet casino depends on a variety of factors. Security and licenses, game selection, software providers, ease of use, bonuses and promotions, customer support, payment methods, fairness and transparency, and responsible gaming are crucial criteria that an online casino should meet in order to be considered truly recommendable. An in-depth analysis of these factors will help you find the perfect provider for your needs and preferences.

In this context, it is also interesting to deal with the reasons why an online casino is better than an offline casino. These include the wider selection of games, convenient availability from home or on the go, attractive bonus offers, and the ability to play in a relaxed atmosphere without the pressures and distractions of a land-based casino. However, it is important to always gamble responsibly and be aware of the risks associated with gambling.