Poor connections, delayed flights, too few seats at the gate or inadequate food: Even if you are looking forward to your dream vacation in the future, the flight there can get on your last nerve. Which airports do it differently, i.e. particularly well, in terms of passenger friendliness, is shown by a ranking of the travel experts at Omio. In a study, they examined causes of stress, such as flight delays, passenger traffic and travel routes to the airport and combined them with information about the available equipment and arrived at the following top 10:
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Madrid: Adolfo Suárez Madrid–Barajas Airport, MAD
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Rome: Leonardo Da Vinci–Fiumicino Airport, FCO
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Amsterdam: Amsterdam Airport Schiphol, AMS
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Copenhagen: Copenhagen Airport Kastrup, CPH
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Moscow: Sheremetyevo Int. Airport, SVO
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Helsinki: Helsinki Airport, HEL
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London: Heathrow Airport, LHR
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Lisbon: Lisbon Portela Airport, LIS
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Prague: Vaclav Havel Airport Prague, PRG
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Berlin: Berlin-Brandenburg Airport, BER
Barajas Airport (MAD) in the Spanish capital Madrid is the most passenger-friendly airport in Europe. The international airport is comfortably equipped and has relaxation areas, showers and children’s playgrounds, among other things. MAD also impressed in the evaluation with a wide range of shopping facilities and restaurants. 133 shops and 54 restaurants and bars are available to passengers in Madrid. Only a few flight cancellations and an above-average number of punctual flights make Barajas the best airport in Europe.
One year after its opening, the German capital airport BER finds itself in 10th place in a European comparison. 35 shops and 39 restaurants and bars serve around 93,000 passengers every day. The new building has important comfort features, such as a relaxation area, showers, power outlets, pharmacy, lounges and smoking area. Two S-Bahn lines and a regional train line connect the city centre, which is about 20 kilometres away, with the airport south of Berlin. This means that BER Airport is solidly accessible in a European comparison, but does not stand out particularly positively or negatively in terms of connections.
The most punctual airport in comparison is Copenhagen Kastrup, CPH. 96 percent of flights land and take off on time. With 140 shops, no other airport has as many shopping opportunities as Rome-Fiumicino. Most of the gastronomy – 79 restaurants and bars – is located within Moscow’s Sheremetyevo International Airport.
With 241,370 passengers a day, London Heathrow is the busiest airport in comparison. The airports of Prague, Oslo, Ankara and Podgorica are absolutely non-smoking areas. They do not have any designated smoking areas, the evaluation shows.
